Delivery

Delivery Time

Once we received your order, we attempt to ship your order as soon as possible. You will be notified by email when your order has been shipped.

Dispatch Partner

We generally use myHermes for UK shipping addresses and DHL for non-UK shipping addresses.
To return goods you can use any dispatch partner that suits your requirements. Please review our Return Policy for more information.

Order Status

All information regarding the status of your order will be sent to you via email. This order confirmation email will contain an order number. Please reference this order number when contacting us.

As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the Prowork Lights Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else.
If the spam filter does not contain an email from the Prowork Lights Online Shop, email us at [email protected]

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email.

Delivery Address and Invoice Address

Delivery and invoice addresses do not need to be the same. You can have your package delivered to your work address.

Minimum Order Value

There is no minimum purchase order value.

Delivery Charges

All shipping charges are displayed on your checkout form. If your order is too heavy for standard shipping charges to apply, then please contact us to discuss shipping rates.